In practice this means helping clients reduce enterprise costs, refocus their strategies and assets through consumer centricity, and compete in a consolidating, global industry. The results for our clients are multi-dimensional: increased speed to market, lower costs, profitable in customer relationships and a better return to shareholders.

For further information on PricewaterhouseCoopers' services to the automotive industry contact one of our professionals or visit our website www.pwcglobal.com/auto.

The Retailer Capabilities Division of AUTOFACTS forms part of the PricewaterhouseCoopers Automotive Practice. It consists of a focused group of automotive retail industry specialists. Our organisational structure, processes and technology have been designed to support global high-quality performance improvement and benchmarking industry solutions to dealers and dealer networks alike. The Dealership Capabilities Model™ (DCM™) is a proven model that enables speed and accuracy of dealer or field staff assessments and forms the platform for dealership performance and profit improvement.

AUTOFACTS Services to Retailers include:

• Benchmarking
  
• Customer Satisfaction Programs
  
• Dealer Composite Group Sessions
  
• Dealer Technology and Management Systems
  
• Dealership Capabilities
  
• Assessments and Remediation
  
• Detailed Analysis and Special Reports
  
• Operational Reviews and Planning
  
• Operational Risk Identification
  
• Performance Improvement
  
• Proven and Successful Retailing
  
• Practices Database
  
• Seminars and Conference Speakers
  
• Strategy, Forecasting and Budgeting
  
• Succession Planning
  
• Training

For more information, visit www.pwc.com/auto/rcd

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