The PricewaterhouseCoopers automotive practice is committed to helping vehicle manufacturers, suppliers and retail networks enhance shareholder value. We accomplish this by applying deep industry insight and leverage of our global network of automotive services, professionals and tools, including our Automotive Centres of Excellence and our analytic engines AUTOFACTS and AUTOFACTS Retailer Capabilities Division.

In practice this means helping clients reduce enterprise costs, refocus their strategies and assets through consumer centricity, and compete in a consolidating, global industry. The results for our clients are multi-dimensional: increased speed to market, lower costs, profitable in customer relationships and a better return to shareholders.

For further information on PricewaterhouseCoopers' services to the automotive industry contact one of our professionals or visit our website

Retailer Capabilities Division

The Retailer Capabilities Division of AUTOFACTS forms part of the PricewaterhouseCoopers Automotive Practice. It consists of a focused group of automotive retail industry specialists. Our organisational structure, processes and technology have been designed to support global high-quality performance improvement and benchmarking industry solutions to dealers and dealer networks alike. The Dealership Capabilities Model™ (DCM™) is a proven model that enables speed and accuracy of dealer or field staff assessments and forms the platform for dealership performance and profit improvement.

AUTOFACTS Services to Retailers include:

  • Benchmarking
  • Customer Satisfaction Programs
  • Dealer Composite Group Sessions
  • Dealer Technology and Management Systems
  • Dealership Capabilities
  • Assessments and Remediation
  • Detailed Analysis and Special Reports
  • Operational Reviews and Planning
  • Operational Risk Identification
  • Performance Improvement
  • Proven and Successful Retailing
  • Practices Database
  • Seminars and Conference Speakers
  • Strategy, Forecasting and Budgeting
  • Succession Planning
  • Training

For more information, visit


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